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Info Valley Limited are
experts in the provision of home based call
centre agents. We are not an outsourcer.
We show you how to get the best out of your
home based call centre agents whether as part
of your own operations or if you choose to
outsource it. Our services includes
feasibility studies, outsourcer selection,
outsourcer management, campaign set-up,
audits, training (both classroom and
e-learning), systems and telephony. |
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Info Valley Limited
was formed in 2003 to help companies improve
both their outsourced and in-house call
centre operations. During that time,
we have successfully helped many companies.
Back in 2003, we moved most of our resources
to help companies to offshore their call
centre activity and worked with companies in
India, The Philippines, Eastern Europe and
Africa. As of 2009, many people have
become disillusioned with offshore call
centres and so we have moved our resources
to assist in helping companies effectively
do homeworking. Homeworking seems like
a great solution and there are indeed many
benefits such as lower attrition, lower
costs and the ability to tap into new labour
markets. However, there are challenges
such as staff management and data security.
An even bigger challenge is managing the
entire operation. Info Valley Limited
have developed products and solutions to
assist in effectively taking advantage of
home based call centre agents.
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